How old is the oldest agent in your call centre?
Research from a wide ranging YouGov survey shows that on average only 10% of call centre agents are aged over 50 or more.
Does this research show clear signs of ageism in our contact centres?
The age breakdown is as follows
And the profile towards younger workers is even more marked with over 46% of call centre agents being aged under 30.
[Source: Voice of the Contact Centre Agent (YouGov, Avaya, Sabio) – Research report June 2008, Sample size 946 call centre agents]
Do you think that contact centres discriminate against older workers?
Do you employ older agents? If so, how old is your oldest agent?
Please leave your answers