eBook: 5 Ways to Improve Agent Experience 159 Filed under - Archived Content One thing that’s often overlooked when considering outstanding customer experience is highly engaged contact centre agents. Retention is always a major pain point in the contact centre. This eBook looks at how to improve customer experience and increase retention in your contact centre. eBook written by: Calabrio Author: Jo Robinson Published On: 8th Jan 2019 - Last modified: 2nd Jan 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter