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eBook: The Must-Have Guide to Accurate Call Centre Forecasting

Published On: 25th Oct 2016 10:30 - Modified: 7th Jul 2017

An effective forecast for an operations is like having a healthy heart. Your forecast takes in data and pumps out information and guidance for your scheduling and service level management functions. Everything is predicated on getting the forecast right.

This eBook will help forecasters of all levels lock down the basics of call centre forecasting, and inject new ideas into your operations.

eBook written by: injixo

Please click here to download the eBook

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

eBook: The Must-Have Guide to Accurate Call Centre Forecasting

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