eBook: The Must-Have Guide to Accurate Call Centre Forecasting


An effective forecast for an operations is like having a healthy heart.  Your forecast takes in data and pumps out information and guidance for your scheduling and service level management functions.  Everything is predicated on getting the forecast right.

This eBook will help forecasters of all levels lock down the basics of call centre forecasting, and inject new ideas into your operations.

eBook written by: injixo

Please click here to download the eBook

Published On: 25th Oct 2016 - Last modified: 7th Jul 2017
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