eGain Partners With Avaya

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Filed under - Contact Centre News, ,

eGain has announced that it has partnered with Avaya to accelerate digital transformation of customer engagement.

The move comes after eGain entered into an OEM agreement with Avaya to offer an integrated customer engagement solution for Avaya clients.

“Modernizing customer engagement is the number one priority for digital leaders,” said Ashu Roy, eGain CEO.

“Partnering with Avaya, we will help clients rapidly operationalize scalable digital strategies, delivering effortless customer experiences.”

Find out more by about the benefits in the video below.

With today’s customers seeking instant gratification and demanding digital-first experiences across touchpoints, this move will strengthen the capabilities of eGain clients.

For example, a customer may receive a promotional SMS-based offer from her bank, choose to instantly engage with a conversational virtual assistant via messaging, get qualified as a hot lead, and get connected in real time to chat with a banker.

The banker would then engage via chat, video, and co-browse to help her complete an online loan application form—from interest to purchase in minutes, across multiple touchpoints!

With examples like this, the eGain-Avaya partnership will only enhance eGain’s top-rated cloud applications for messaging, social, mobile, web, and help contact centre clients deliver optimized customer journeys.

Author: Robyn Coppell

Published On: 7th Feb 2020 - Last modified: 11th Jan 2023
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