Date: 18-19 March 2026
Location: Royal Randwick Racecourse, Sydney, Australia
CCW ANZ 2026: Bigger. Bolder. Beyond. The Future of Contact: Seamless, Intelligent, Deeply Human
Heading to Sydney’s iconic Randwick Racecourse – bringing fresh energy, new voices, and reimagined ways to connect. As the region’s most powerful platform for contact centre, CX, and digital service transformation, CCW ANZ delivers the scale, insight, and community momentum built for a new era.
Across every session, conversation, and experience, they’ll explore how AI, automation, workforce innovation, and human-centred design are redefining how organisations serve and connect. From enterprise to essential services, Customer Contact Week ANZ is where leaders turn strategy into action – and where the future of contact comes into focus.
Author: Guest Author
Reviewed by: Rachael Trickey
Published On: 11th Dec 2025
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