Engage Hub has announced a partnership with UK-based Contact Centre Software provider (CCaaS), MaxContact, to help organisations maximise cost savings, service levels and efficiency in contact centres.
The partnership involves collaboration on contact centre solutions, including using Engage Hub’s contact centre optimisation suite to provide self-serve capabilities for customers, through automation, while offering a personalised journey based upon a contacts needs.
Powered by the MaxContact Inbound Customer Engagement software to support excellence in the journey, the partnership provides measurable improvements in first-line support, agent engagement and customer satisfaction.
Simon Brennan, VP Sales Europe at Engage Hub, said: “By combining the capabilities of two market-leading specialists, we’re creating a unique offering that provides organisations with enhancements across all areas of contact centre operations.
This partnership with MaxContact is the latest Engage Hub venture aimed at offering the easiest integrations, the most comprehensive service and the best results.”
Ben Booth, CEO at MaxContact, added: “We’re excited to team up with Engage Hub to further strengthen our Omnichannel contact centre CCaaS solution.
Their automation, AI and machine learning advances will help MaxContact users reduce interaction handling costs and boost efficiencies, all while delivering a higher-quality and more seamless service across digital channels.”
Through the partnership, MaxContact customers will have access to Engage Hub’s contact centre optimisation solution suite, which allows users to automate processes, boost self-service levels and improve call deflection rates based on their KPIs.This blog post has been re-published by kind permission of MaxContact – View the Original Article
For more information about MaxContact - visit the MaxContact Website
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