Industry News

New Enhanced Quality Monitoring Leaves the Scorecard Behind

Published On: 15th Mar 2022 08:54 - Modified: 15th Mar 2022

Dave Samuel, CPO at Contexta360, discusses the importance of quality monitoring and how it is undergoing a transformational shift to meet the requirements of today’s hybrid contact centre.

Find out just how important quality monitoring is in the contact centre and why it is especially relevant in 2022.

Dave examines why quality monitoring is a lot more than recording calls and then listening to them, focusing on why progressive contact centre leaders should give QM a second look.

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Contexta360

Contexta360 revolutionises customer interactions by seamlessly enhancing human-to-human and human-to-machine engagements across voice, video, chat, email, and apps.

Find out more about Contexta360

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

New Enhanced Quality Monitoring Leaves the Scorecard Behind

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