New Enhanced Quality Monitoring Leaves the Scorecard Behind Related Articles 30 Tips to Improve Your Call Quality Monitoring How to Create a Contact Centre Quality Scorecard - With a Template Example Contact Centre Quality Monitoring - Five Essential Steps Free Call Monitoring, Evaluation and Coaching Form © Andrii Yalanskyi - Adobe Stock - 331432536 Filed under - Contact Centre News, Contexta360 Dave Samuel, CPO at Contexta360, discusses the importance of quality monitoring and how it is undergoing a transformational shift to meet the requirements of today’s hybrid contact centre. Find out just how important quality monitoring is in the contact centre and why it is especially relevant in 2022. Dave examines why quality monitoring is a lot more than recording calls and then listening to them, focusing on why progressive contact centre leaders should give QM a second look. For more information about Contexta360 - visit the Contexta360 Website About Contexta360 Contexta360 revolutionises customer interactions by seamlessly enhancing human-to-human and human-to-machine engagements across voice, video, chat, email, and apps. Read other posts by Contexta360 Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Contexta360 Published On: 15th Mar 2022 Read more about - Contact Centre News, Contexta360 Recommended Articles 30 Tips to Improve Your Call Quality Monitoring How to Create a Contact Centre Quality Scorecard - With a Template Example Contact Centre Quality Monitoring - Five Essential Steps Free Call Monitoring, Evaluation and Coaching Form Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter