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Articles - Contexta360

Discover and explore our Contexta360 content collection, including articles, blogs, news stories, case studies, resources and more.

Video Image: How to Improve Agent Consistency with Analytics

How to Improve Agent Consistency with Analytics

Person stood in front of doors - choice concept

What Tech Should You Buy Next? Here’s How to Choose

Voice assistant and speech recognition mobile app

Contexta360 Unveils New Advanced Speech Analytics Features

Phone and down arrow - drive down repeat contacts concept

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Broken concrete bridge - broken process concept

Key Signs of Broken Processes (and How to Fix Them)

Hands of robot and human touching

Predicting the Future of the Contact Centre: The Conscious Contact Centre as a Service CCCaaS

Elevate concept with arrows pointing up

Elevate Your Customer Service Experience

Home office with computer and cat

Unlocking the Future of Remote Work

Putting two pieces together

Elevating Call Centre Excellence

2024 with logos - whats new in 2024

2024 Is Here! What to Look Out for This Year

Conceptual illustration of human technology

The Human-Tech Touch of Tomorrow

Person building rocks and placing one with happy face

The Challenges in Enhancing CX

Yellow pencil rocket breaking through black wall

Empowering Contact Centre Transformation

Business transformation concept with digital butterfly

Business Transformation and the Contact Centre

Turnover concept with people on tiles turning red and dropping off

The Top Drivers That Make Good Contact Centre Staff Leave

Digital transformation concept with digital butterfly on persons hand

Transforming Your Contact Centre Successfully

3d question mark with continuous line speech bubble

Understanding True CX With Conversational Analytics

Steps to success concept with person climbing coloured stairs

A Step-by-Step Guide to Achieving Customer Service Excellence

Person with head silhouettes - concept of complex person and expectations

Unveiling the Complexity of Customer Expectations

top videos

The Top 20 Videos

Conversational analytics written over speech bubbles

What Is Conversational Analytics?

Video Image: What Is Sentiment Analysis?

Understanding Sentiment Analysis

Video Image: What Are the Top Uses of Speech Analytics?

Top Uses of Speech Analytics

Video Image: What Is Customer Analytics?

Understanding Customer Analytics