EvaluAgent has announced its latest new feature as part of its cloud-based Quality, Coach and Compliance platform for contact centres.
Its new real-time notification feature is now available for all free and paid customers to utilise.
Built to engage agents and ensure valuable feedback is acted on, real-time notifications automatically alert agents to new feedback via email and from inside the app, whilst evaluators are notified when interactions are assigned to them.
Also, as with the EvaluAgent platform itself, the feature is completely flexible giving you the option to customise service level and set notification preferences.
Jaime Scott, the CEO of EvaluAgent, mentioned: “For us, notifications are really just the start of an exciting series of product announcements we’ll be making over the next few months.”
“In addition to extending the use of notifications for compliance breaches, our hotly anticipated Coach and Feedback module will be available to demo in just a matter of weeks. Perfect timing for contact centres where agent engagement and skills development is high up the list for 2019.”
“I’d encourage contact centres of every size to get started for free or arrange an online demo of our new platform. I’m biased, but it certainly is a game changer.”
Since 2012, EvaluAgent has been developing cloud-based quality and compliance software for contact centres.