Is FCR the Miracle Metric? Related Articles Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric How to Create a Call Centre Forecast Accuracy Metric That Works First Call Resolution: An Important Metric to Track What is the best metric for your contact centre? © Laura Сrazy - Adobe Stock - 272427168 Filed under - Industry Insights, Enghouse Is First Contact Resolution the Miracle Metric for Improving the Customer Experience? Resolving a call first time is a vital part of the customer experience, making First Contact Resolution (FCR) a crucial way of measuring customer service success. This blog post has been re-published by kind permission of Enghouse Interactive – View the Original Article For more information about Enghouse Interactive - visit the Enghouse Interactive Website About Enghouse Interactive Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions. Read other posts by Enghouse Interactive Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Enghouse Interactive Published On: 25th Aug 2022 Read more about - Industry Insights, Enghouse Recommended Articles Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric How to Create a Call Centre Forecast Accuracy Metric That Works First Call Resolution: An Important Metric to Track What is the best metric for your contact centre? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter