Topics Discussed
- Changing customer attitudes
- Generation Y and Generation M
- A new generation of metrics
- Onmi-channel
- Web chat
- Video chat
- Skype
- Wearable technology
- Top tips and predictions from the audience
Panellists

Dr Nicola Millard
Customer Experience Futurologist - BT

Mike Murphy
Interactive Intelligence

Jonty Pearce
Call Centre Helper
