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Recorded Webinar: Contact Centre of the Future


What will the Contact Centre of Year 2020 look like? In this webinar we look at the future of customer service and of the contact centre.

Topics Discussed

  • Changing customer attitudes
  • Generation Y and Generation M
  • A new generation of metrics
  • Onmi-channel
  • Web chat
  • Video chat
  • Skype
  • Wearable technology
  • Top tips and predictions from the audience

Panellists

Dr Nicola Millard- Headshot
Dr Nicola Millard
Customer Experience Futurologist - BT
Mike Murphy- Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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