Recorded Webinar: Contact Centre of the Future (2014)


What will the Contact Centre of Year 2020 look like?

In this webinar we look at the future of customer service and of the contact centre.

Topics Discussed

  • Changing customer attitudes
  • Generation Y and Generation M
  • A new generation of metrics
  • Onmi-channel
  • Web chat
  • Video chat
  • Skype
  • Wearable technology
  • Top tips and predictions from the audience


Dr Nicola Millard - Headshot
Dr Nicola Millard
Customer Experience Futurologist – BT

Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 25th Jun 2014 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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