Recorded Webinar: Contact Centre of the Future (2014) Related Articles Recorded Webinar: Chat and Email Mistakes to Avoid Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future Recorded Webinar: The Contact Centre of the Future 2020 1,657 Filed under - Recorded Call Centre and Customer Experience Webinars, Future, Genesys, Nicola Millard What will the Contact Centre of Year 2020 look like? In this webinar we look at the future of customer service and of the contact centre. Topics Discussed Changing customer attitudes Generation Y and Generation M A new generation of metrics Onmi-channel Web chat Video chat Skype Wearable technology Top tips and predictions from the audience Panellists Dr Nicola Millard Customer Experience Futurologist – BT Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 25th Jun 2014 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys, Nicola Millard Recommended Articles Recorded Webinar: Chat and Email Mistakes to Avoid Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future Recorded Webinar: The Contact Centre of the Future 2020 Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter