Recorded Webinar: Contact Centre of the Future (2014)

What will the Contact Centre of Year 2020 look like? In this webinar we look at the future of customer service and of the contact centre.

Topics Discussed

• Changing customer attitudes
• Generation Y and Generation M
• A new generation of metrics
• Onmi-channel
• Web chat

• Video chat
• Skype
• Wearable technology
• Top tips and predictions from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys