What will the Contact Centre of Year 2020 look like?
In this webinar we look at the future of customer service and of the contact centre.
Topics Discussed
- Changing customer attitudes
- Generation Y and Generation M
- A new generation of metrics
- Onmi-channel
- Web chat
- Video chat
- Skype
- Wearable technology
- Top tips and predictions from the audience
Panellists
Dr Nicola Millard
Customer Experience Futurologist – BT
Mike Murphy
Interactive Intelligence
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
