Recorded Webinar: Contact Centre of the Future (2014)



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What will the Contact Centre of Year 2020 look like? In this webinar we look at the future of customer service and of the contact centre.

Topics Discussed

  • Changing customer attitudes
  • Generation Y and Generation M
  • A new generation of metrics
  • Onmi-channel
  • Web chat
  • Video chat
  • Skype
  • Wearable technology
  • Top tips and predictions from the audience

Panellists

Dr Nicola Millard- Headshot
Dr Nicola Millard
Customer Experience Futurologist - BT
Mike Murphy- Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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