THE DATE: Tuesday 28th March 2017 – 9.30am till 1.00pm
THE LOCATION: Oxford Circus, London (W1D)
THE DESCRIPTION: Now that the prospect of GDPR grows closer, organisations are naturally preparing themselves. The leap in governance and operational capabilities is demanding, even assuming organisations had already become proficient in existing data protection principles and practice. However this time, the regulation has teeth. Fines of up to 4% of annual turnover combined with the possibility of affected customers seeking compensation through the courts makes GDPR the dawn of a new era in terms of how we use customer data.
Contact centres will be directly impacted. We already know they are targets for social engineering and are manipulated as part of a broader sequence of fraud activity. Vigilance around the use and protection of customer data now rises to the top of the agenda. This roundtable explores what contact centre leaders need to do in preparation for becoming GDPR ready.
Keynote Speaker: Martin Hill-Wilson, Brainfood Consulting
- Beyond PCI compliance. An overview of GDPR as it affects contact centres
- Where contact centres are typically vulnerable
- What GDPR will mean in practice
- How to balance GDPR with your customer experience agenda
- Assembling your GDPR strategy and to do list
- Understanding the contribution that technology can make
- Fitting into an organisation wide response
The event will be of interest if you are responsible for a Contact Centre, a Contact Centre Manager, Operations Manager, Risk and Compliance Specialist.
Joining Aeriandi on the day:
Martin Hill-Wilson, is an independent consultant with a long-standing track record in customer engagement strategy and implementation. He is a well known international keynote speaker and chair for contact centre and customer engagement conferences. and is also a global authority on social customer service.
Pindrop provides enterprise solutions to secure phone and voice communications. Their solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Their patented Phoneprinting technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers.
THE ORGANISERS: Aeriandi and Pindrop
THE WEBLINK: https://www.aeriandi.com/events/gdpr-workshop/