injixo Announce Their Upcoming Webinar Schedule

A picture of a webinar on a computer screen

injixo have announced their upcoming webinar schedule, which has been given the theme of  “The Evolution of Contact Centre Planning”.

By signing up for the free 4-part webinar series, you will get to know the tips and tricks of spreadsheet-based planning and find out the keys to transitioning to a WFM solution.

If you’re a resource planner, WFM specialist or contact centre professional, do not miss out on this exclusive opportunity to enhance your WFM know-how and level up workforce planning.

Industry-experts, Excel veterans and WFM pros will provide insights from the do’s and don’ts of scheduling with Excel up to what to consider when moving from spreadsheet-based planning to a professional WFM tool.

Besides valuable insights, learnings and key takeaways, you’ll also receive access to the recording of each session, as well as a free giveaway after every webinar.

Webinar 1 – The Do’s & Don’ts of Scheduling With Excel

Date & Time: August 13, 11:00 AM – 12:00 PM
With Phil Anderson, The Forum and Graeme Gabriel, injixo

What you will learn:

  • The basics of spreadsheet-based planning
  • Common challenges and Excel pitfalls to avoid
  • Latest tips & tricks to master resource planning in Excel
  • Our favourite spreadsheet hacks curated by WFM experts
  • The evolution of planning models in Excel
  • Giveaway: A free Excel cheat sheet after the webinar

Register now!

Webinar 2 – The Boundaries of Planning With Excel

Date & Time: August 27, 3 PM – 4 PM (GMT) / 10:00 AM – 11:00 AM (EST)
With Matthew Eccles, Yorkshire Housing and Simon Waldron, injixo

What you will learn:

  • Key challenges in spreadsheet-based planning
  • The limitations of planning with Excel
  • Early symptoms and indicators you’ve outgrown Excel
  • Typical drawbacks of spreadsheet-based planning and how to tackle them
  • Giveaway: Free checklist with common signals that you’ve outgrown Excel

Register now!

Webinar 3 – Excel Spreadsheets vs. WFM and What to Choose

Date & Time: September 10, 4 PM – 5 PM (GMT) / 11:00 AM – 12:00 PM (EST)
Panellists (to be announced soon)

What you will learn:

  • Whether and how Excel and WFM can co-exist
  • When to consider complementing Excel with a WFM tool
  • When to consider replacing Excel with a WFM tool
  • How to overcome the limitations of spreadsheet-based planning with a WFM solution
  • Giveaway: Free one-pager with a solid fact-based comparison of spreadsheets vs. WFM software.

Register now!

Webinar 4 – How to Move From Excel to WFM

Date & Time: September 24, 4 PM – 5 PM (GMT) / 11:00 AM – 12:00 PM (EST)
Panellists (to be announced soon)

What you will learn:

  • When Excel is not enough and a WFM tool can take over
  • The key requirements, benefits, and functionalities to consider in a WFM system
  • How to replace a beloved spreadsheet with a WFM tool step by step
  • How to convince your boss to move from spreadsheet to WFM
  • Giveaway: A free Business Case and ROI-Calculator Toolkit for WFM Software

Register now!

This news story has been re-published by kind permission of injixo – View the original post

Author: Robyn Coppell

Published On: 13th Aug 2020 - Last modified: 24th Apr 2024
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