injixo Announce Their Upcoming Webinar Schedule

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injixo have announced their upcoming webinar schedule, which has been given the theme of “The Evolution of Contact Centre Planning”.

By signing up for the free 4-part webinar series, you will get to know the tips and tricks of spreadsheet-based planning and find out the keys to transitioning to a WFM solution.

If you’re a resource planner, WFM specialist or contact centre professional, do not miss out on this exclusive opportunity to enhance your WFM know-how and level up workforce planning.

Industry-experts, Excel veterans and WFM pros will provide insights from the do’s and don’ts of scheduling with Excel up to what to consider when moving from spreadsheet-based planning to a professional WFM tool.

Besides valuable insights, learnings and key takeaways, you’ll also receive access to the recording of each session, as well as a free giveaway after every webinar.

Webinar 1 – The Do’s & Don’ts of Scheduling With Excel

Date & Time: August 13, 11:00 AM – 12:00 PM
With Phil Anderson, The Forum and Graeme Gabriel, injixo

What you will learn:

The basics of spreadsheet-based planning
Common challenges and Excel pitfalls to avoid
Latest tips & tricks to master resource planning in Excel
Our favourite spreadsheet hacks curated by WFM experts
The evolution of planning models in Excel
Giveaway: A free Excel cheat sheet after the webinar

Webinar 2 – The Boundaries of Planning With Excel

Date & Time: August 27, 3 PM – 4 PM (GMT) / 10:00 AM – 11:00 AM (EST)
With Matthew Eccles, Yorkshire Housing and Simon Waldron, injixo

What you will learn:

Key challenges in spreadsheet-based planning
The limitations of planning with Excel
Early symptoms and indicators you’ve outgrown Excel
Typical drawbacks of spreadsheet-based planning and how to tackle them
Giveaway: Free checklist with common signals that you’ve outgrown Excel

Webinar 3 – Excel Spreadsheets vs. WFM and What to Choose

Date & Time: September 10, 4 PM – 5 PM (GMT) / 11:00 AM – 12:00 PM (EST)
Panellists (to be announced soon)

What you will learn:

Whether and how Excel and WFM can co-exist
When to consider complementing Excel with a WFM tool
When to consider replacing Excel with a WFM tool
How to overcome the limitations of spreadsheet-based planning with a WFM solution
Giveaway: Free one-pager with a solid fact-based comparison of spreadsheets vs. WFM software.