EvaluAgent has announced a strategic partnership with InVision (the company behind injixo).
By combining injixo’s expertise in WFM with EvaluAgent’s years of experience in providing QA solutions, the partnership aims to provide users with deeper insights that empower them to make more informed decisions about scheduling, agent performance, and customer satisfaction.
By integrating the capabilities of both systems, the companies aim to automate tasks such as scheduling and performance evaluations, freeing up time for managers to focus on more strategic tasks.
The partnership of WFM and QA solutions will also help to identify and address issues more quickly, leading to improved customer satisfaction and reduced operational costs.
The injixo and EvaluAgent customer bases have much in common, and many customers have requested integrations that drive automation and uncover new data points that could enhance productivity.
The two companies share a cultural alignment in how they want to do business, and they are excited about the potential breakthroughs they may find in the evolving Workforce Engagement Management (WEM) space.
“We are thrilled to announce this partnership with EvaluAgent,” said Richard Saqladi, Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision.
“By working together, we believe we can make a real impact in the industry, providing our customers with the most comprehensive and efficient solutions for managing their workforces.”
“We have been searching for a partner with a strong track record in WFM and a shared commitment to customer satisfaction,” said James Marscheider, CCO of EvaluAgent.
“injixo is the perfect fit, and we are excited to explore the potential of this partnership to drive innovation and growth.”
This blog post has been re-published by kind permission of injixo – View the Original ArticleFor more information about injixo - visit the injixo Website
About injixo
injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centers on the market back in 2011. And gaining the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded. And will continue to innovate and push the boundaries of WFM. Read other posts by injixo
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.
