Lunch & Learn: How to evolve your operating model to attract generation Y & Z Filed under - Archived Content, Ember THE DATE: 21st June 2018 Time: 12pm – 2pm THE LOCATION: 1 Northumberland Avenue Trafalgar Square, London, WC2N 5BW THE DESCRIPTION: This round-table discussion, led by senior Ember consultants, explores this topic in detail. During this session you will learn: How this generation likes to interact with brands and the challenges it brings to CX operations What does loyalty mean today and how to achieve it Key considerations and strategies to continue remaining relevant. Delegate information: This event is for delegates who are responsible for the customer experience and operations within their organisations. In order for the delegates to maximise the opportunity to learn from one another, we will not be able to accept registrations from independent consultants or tech vendors. THE ORGANISERS: Ember Services THE WEBLINK: http://www.embergroup.co.uk/our-events/lunch-learn-gen-y-z/ Author: Rachael Trickey Published On: 13th Jun 2018 Read more about - Archived Content, Ember Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter