Date: 4th December 2025, 10 a.m. EST | 7 a.m. PT | 3 p.m. GMT
Location: Virtual
Tomorrow’s insurance leaders will be defined by how quickly – and safely – they adopt AI. Arbella Insurance is already there.
In partnership with Talkdesk, Arbella modernized its contact center in just ten months – unifying channels, eliminating silos, and building a scalable, AI-ready foundation that empowers employees and enhances every policyholder interaction.
The transformation accelerated CX modernization safely, unlocking automation across claims and policy workflows while improving service levels, cutting handle times, and giving agents real-time intelligence to serve customers better.
Together, Arbella and Talkdesk are paving the way for AI-led growth that’s efficient, compliant, and future-ready.
In This Session You Will Learn:
- How to unify fragmented systems into a single, scalable CX foundation that improves service consistency, eliminates operational silos, and prepares the organization for AI adoption.
- Practical strategies to accelerate CX modernization with low organizational risk, including rapid deployment, strong change management, and employee empowerment.
- How to apply AI and automation responsibly across claims, policy servicing, and support workflows, improving operational efficiency while preserving service levels, empathy and compliance.
Author: Talkdesk
Reviewed by: Robyn Coppell
Published On: 17th Nov 2025
Read more about - Call and Contact Centre Events, Talkdesk
