Measuring RPH
Tis is my first Post so please forgive me if this in the wrong spot.
I’m looking for a simple excel formula to measure RPH using AHT, hours, and OCC.
Thanks 🙂
Question asked by Amanti
What Does RPH Stand For?
What does RPH stand for? I’ve not seen this before.
Does the RP stand for Right Party or does the PH stand for Per Hour? Revenue Per Hour?
With thanks to Jonty
Revenue Per Call
Sorry Revenue per call
So Number of Calls handled, Production Hours, AHT, Occ, cost per call.
With thanks to Amanti
Revenue Per Hour
Revenue per Hour
With thanks to Amanti
Found It
Ok I found my long lost notes. I really don’t know how I forgot this.
3600/CST x Cost per call x Occ will give you your Revenue per hour.
With thanks to Amanti
