Measuring RPH

Measuring RPH

Tis is my first Post so please forgive me if this in the wrong spot.

I’m looking for a simple excel formula to measure RPH using AHT, hours, and OCC.

Thanks 🙂

Question asked by Amanti

What Does RPH Stand For?

What does RPH stand for? I’ve not seen this before.

Does the RP stand for Right Party or does the PH stand for Per Hour? Revenue Per Hour?

With thanks to Jonty

Revenue Per Call

Sorry Revenue per call

So Number of Calls handled, Production Hours, AHT, Occ, cost per call.

With thanks to Amanti

Revenue Per Hour

Revenue per Hour

With thanks to Amanti

Found It

Ok I found my long lost notes. I really don’t know how I forgot this.

3600/CST x Cost per call x Occ will give you your Revenue per hour.

With thanks to Amanti

Author: Jonty Pearce