Natterbox Celebrates Double Win 118 Filed under - Archived Content, Natterbox Natterbox has won two prestigious awards in Corporate Vision’s 2018 Business Innovator Awards. Natterbox was named ‘Best Salesforce Telephony Platform 2018’ and ‘Most innovative Cloud Based Telephony Service Provider 2018’ in recognition of its advancements and innovation in cloud based CRM telephony integration. Natterbox on the Salesforce AppExchange empowers businesses to connect with their customers, partners and employees in entirely new ways. Natterbox reduces dependencies on IT by putting the phone system into the hands of administrators who can enable, configure and run their entire organisation’s phone system and contact centre from a single platform. This helps to leverage customer data to meet growing expectations for immediate and personalised service. Ian Moyse Ian Moyse, Natterbox Sales Director, commented: “We have had a 12-month rush of growth, new clients, investment, innovation, great reviews and over 15 awards and are extremely pleased to be recognised for our innovation and commitment to excellence.” “Our CRM Integration is second to none and increasingly Natterbox is chosen in very competitive market comparisons, making us proud of what we have built and achieved.” “These awards reinforce our team’s efforts and the support of our growing customer base.” Now celebrating its second year, the Business Innovator Awards was designed to celebrate trailblazers of the corporate sphere, recognising and showcasing businesses who demonstrate the versatility to stand out at the forefront of leading-edge services and product delivery. The awards program screening and judging process occurs over four rigorous phases to ensure that only the best most innovating companies are awarded any of the prestigious accolades. This post has been re-published by kind permission of Natterbox – View the original post Author: Robyn Coppell Published On: 6th Jul 2018 - Last modified: 10th Jul 2018 Read more about - Archived Content, Natterbox Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter Editor's Pick How to Develop Empathy as a Skill in Your Frontline Teams Tackle the 3 A’s – Absence, Agent Burnout, and Attrition 10 Ways to Be More Customer Centric 21 Tips to Make Your Customers Feel Truly Valued Latest Resources eBook: 5 Ways Conversational AI Can Support Contact Centre Automation eBook: 9 Practical Ways to Use Generative AI for Contact Centers Upcoming Events Demo Thursday: Giving Your Agents Superpowers – Webinar Thu 25 Apr 2024 Beyond Boundaries Global Festival Thu 25 Apr 2024 Latest Insights Ofcom Latest: What Contact Centre Leaders Need to Know Delivering Exceptional Experiences in the Real World Featured Articles The Key Elements of a CX Lifecycle and Ways to Improve It 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service What is Attrition Rate and How to Calculate It The Top 10 Call-Closing Statement Examples Popular Pages The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service? Popular in Category The Threat of Voice Ageing in Voice Biometrics Security How to Activate the Agent of the AI-Fueled Future – Webinar