NICE Announce New Capabilities for Its Robotic Process Automation Solution

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Filed under - Contact Centre News,

NICE has announced that its robotic process automation (RPA) offering includes new capabilities that fast-track attended automation discovery, development and human to robot collaborations.

NICE RPA version 7.2 empowers smarter identification of the best processes to automate, provides business context on each and helps benchmark the best option, boosting operational efficiencies and return on investment (ROI).

The new capabilities also accelerate digital transformation within organizations by driving faster attended automation development and more human to robot collaboration, increasing employee engagement and productivity.

It makes it easier for business analysts to accurately select the best processes to automate.

NICE Automation Finder now presents business analysts with all the ways in which employees perform a process, mapping it to the higher process hierarchy. This enables business analysts to easily identify the process that delivers maximum ROI when automated and set it as the standard for future use.

Organizations can also ensure process adherence and compliance as well as improve efficiency.

NICE delivers an easier, faster way to develop these automations via new functionality within its Automation Studio component.

With a user-friendly interface, drag-and-drop functionality and dedicated tools such as a smart callout builder, attended automation is now more accessible to automation developers.

In addition, the ‘human-to-bot’ capability enables seamless collaboration and data transfer between NEVA, unattended bots and the human workforce. This collaboration enables better, faster support even across operationally complex enterprise environments.

Sarah Burnett, Executive Vice President and Distinguished Analyst at Everest Group, said: “One of our predictions that has already materialized is the growing interest in attended automation or RDA (Robotic Desktop Automation), which greatly increases employee desktop productivity.”

“The more sophisticated the features of attended automation software, the more it can support robot-human collaboration and digital transformation.”

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Barry Cooper

Barry Cooper, President NICE Enterprise Group, said: “As companies work to address their emerging digital needs, NICE RPA makes it easier for organizations to leverage the innovation of attended automation.”

“RPA and attended automation enable businesses to benefit from more engaged employees, improved customer experiences and increased productivity.”

Author: Robyn Coppell

Published On: 24th Jan 2020 - Last modified: 28th Jan 2020
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