Beyond the Buzz: Real AI for Real CX – Webinar

Date: 20th January 2026, 3PM GMT | 4PM CET

Location: Virtual

Theme: Smart AI Consumption: The Key to Unlocking Customer Experience Success

Artificial intelligence has the power to transform customer experience – but only when applied with the right strategy, operating model, and ethical foundation.

Too often, organisations fall into the trap of treating AI as a quick fix, rather than a journey that requires alignment of people, processes, and technology.

In this webinar series, Genesys experts will cut through the hype to show how AI can deliver measurable business impact today while preparing your organisation for tomorrow.

From building a sustainable AI operating model to understanding the Genesys AI roadmap and ethics principles, you’ll gain the knowledge to adopt AI responsibly, scale effectively, and unlock true customer experience innovation.

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Reviewed by: Robyn Coppell