NiCE has announced a new agentic AI capability designed to help organizations turn interaction data into deployable AI agents at scale.
The solution was unveiled at Enterprise Connect in North America.
The capability analyses both structured and unstructured interaction data across voice, chat, digital channels, workflows, and human interactions.
Using this information, the system identifies areas where AI automation could deliver measurable impact across areas such as cost, revenue, customer experience, employee experience, and compliance.
Once opportunities are identified, the platform can automatically generate and deploy AI agents designed to carry out those tasks within enterprise governance frameworks.
According to the company, the approach aims to address a common issue many organizations face when introducing AI into customer experience operations.
While pilot projects may demonstrate potential, scaling those initiatives into production environments often takes longer due to analysis, testing, and validation requirements.
The system is designed to move from identifying automation opportunities to deploying AI agents more quickly by linking analytics, deployment, and performance monitoring within the same platform.
The capability is built on interaction data processed through the CXone platform, allowing the system to learn from previous human-led resolutions and compare the performance of AI agents against projected outcomes.
Jeff Comstock, President, CX Product & Technology at NiCE, said: “Enterprises don’t win by bolting AI point solutions onto their existing infrastructure. They win with one AI-native digital front door that orchestrates every interaction end-to-end.
NiCE strengthens that strategy by starting with real interaction data, quantifying the opportunity, and moving directly to production-ready AI agents. It helps organizations move quickly from AI experimentation to measurable outcomes at scale.”
Industry analyst perspectives were also referenced as part of the announcement.
Robin Gareiss said:
“Organizations no longer want AI demos; they want provable results – and a unified platform can help get them there.
In fact, Metrigy research shows that 82.4% of companies see value in a unified platform for CX and AI capabilities.
By connecting enterprise data directly to deployment within a unified platform, NiCE’s closed-loop approach enables enterprises to scale AI with confidence.”
For more information about NiCE - visit the NiCE Website
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Find out more about NiCE
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 10th Mar 2026
Read more about - Latest News, NiCE, NiCE CXone
