NICE Named a Leader in Everest Group’s RPA PEAK Matrix 2022

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NICE has announced that NICE RPA (Robotic Process Automation) has been recognised as a ‘Leader’ in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix Assessment 2022.

The report recognised NICE as one of the top providers by RPA clients across key industries and major geographies. Click here to access a complimentary copy of this report.

NICE RPA provides an integrated automation platform that brings people and robots together. NICE’s attended and unattended automation solutions enable organisations around the world to increase productivity, reduce errors and drive efficiencies.

NICE also offers NEVA Discover, NICE’s artificial intelligence (AI) powered attended automation solution, which as cited in the report, “gives visibility into how employees are executing tasks and processes on their desktops, enabling organisations to uncover inefficiencies and highlight improvement opportunities, either via process automation, employee training, or process optimisation.”

The report also noted that NICE RPA’s attended capabilities as well as the stability and reliability of NICE’s platform were highlighted by NICE customers as strengths along with the ability to resolve any issue effectively and quickly.

This recognition joins NICE’s earlier recognition this year when NICE was also named a Leader on Everest Group’s Task Mining Products PEAK Matrix Assessment 2022.

“NICE has reinforced its position as a Leader on Everest Group’s RPA Products PEAK Matrix 2022, underpinned by its strong vision, depth & breadth of product capabilities, increased investments in product enhancements & innovation, and thought leadership in attended RPA,” said Amardeep Modi, Vice President at Everest Group.

“Ability to integrate RPA with task mining through NEVA Discover to enable faster time to value, advanced attended RPA capabilities with conversational interfaces, focus on product support, and strong YoY revenue growth are some of the key factors that contributed to its position.”

Barry Cooper, President, CX Division, NICE, said, “We are pleased to be recognised as a Leader in this assessment, demonstrating NICE’s excellence in robotic process automation.

Automation plays a key role in leveraging today’s digital workforce, automating low-value tasks and augmenting human strengths. With NICE RPA we are empowering the employee experience to take customer experience to the next level.”

For more information about NICE - visit the NICE Website

About NICE

NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

Find out more about NICE

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: NICE

Published On: 6th Dec 2022
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