NiCE has been named a Customers’ Choice in the 2026 Gartner Peer Insights Voice of the Customer report for Contact Centre as a Service (CCaaS), marking the third time the company has received the recognition.
The designation is based on verified end-user feedback collected up to December 31, 2025. NiCE received an overall rating of 4.7 out of 5 from 82 reviews, with 86% of respondents indicating they would recommend the platform.
According to Gartner, “Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge.
The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.”
Jeff Comstock, President of CX Product & Technology at NiCE, said, “Receiving such outstanding ratings in this year’s Voice of the Customer report is meaningful to us.
Our customers continue to push the boundaries of what exceptional experiences look like and we are proud to innovate alongside them.
These high scores reflect our relentless commitment to bringing trustworthy enterprise-grade AI to every workflow, every agent, and every interaction.
We are deeply grateful for the confidence our customers place in us and we remain steadfast in helping organizations achieve extraordinary results with CXone.”
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About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Find out more about NiCE
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 7th Apr 2026
Read more about - Latest News, NiCE CXone
