Only 6 Weeks Until Customer Experience Conference

There are only 6 weeks left to register for the Get Connect conference in London.

The Intelecom Customer Experience Conference will be taking place on 22nd April 2015 at Brown’s Courtrooms in Covent Garden.

Building deep and meaningful relationships with customers, low customer effort, seamless brand experience, digital customer engagement are common aspirations across most contact centres. However, there aren’t many examples of them happening.

At the conference, you can learn from the experts who have achieved their aspirations, share best practices and network with your peers.

Speakers include:

Tim Compton – Social Business Manager at Affinity Water
Leanne Merrill – Social Media Advisor at Affinity Water
Mike Cook – Principle CMS Analyst at Nelson Hall
Klaas van der Leest – Managing Director at Intelecom
Thomas Rodseth – Head of Product at Intelecom

Agenda:

9:30am – Arrivals and registration

10:00- 10:30am – Key Note

10:30 – 11:00am – Affinity Water – Leading the way in social customer service.

In 2014 Affinity Water took part in the Top 50 Companies for Customer Service benchmarking programme, achieving a 94.6% satisfaction rating and being placed 2nd overall for social media.

During this presentation, Tim Compton and Leanne Merrill of Affinity Water will discuss their journey towards becoming a category leader in social customer service. They will provide practical tips and guidance to those organisations considering social media as an additional channel to serve customers.

11:00 – 11:30am – Break

11:30 – 12:15pm – Nelson Hall – Practical guide on implementing multichannel customer service

This session will examine the journey towards implementing a multichannel customer service strategy and where the market is currently operating. Nelson Hall will present their findings on:

The challenges facing organisations looking to effectively deploy multichannel customer management service
Is multichannel delivery the nirvana of the contact centre world?
Best practices in applying operational excellence principles in the contact centre environment to drive efficiency.

12:15 – 12:45pm