Only 8% of Contact Centres Ask Callers How They Would Like to be Addressed 283 Filed under - Archived Content According to our poll, as little as eight percent of contact centres question customers on how they wish to be addressed. In addition, 71 percent don’t even raise the topic with the caller and instead refer to them either by their first name or by saying Mr/Mrs/Miss/Ms/Dr. Poll – “How do you address callers in your Contact Centre?” – answers Ask them how they would like to be called – 8% Do you mind if I call you…? – 21% Mr/Mrs/Miss/Ms/Dr – 30% First Name- 41% Source: Call Centre Helper Webinar Poll – Webinar: 5 Ways to Deliver a Personalised Service Sample size – 59 Date: November 2016 Author: Robyn Coppell Published On: 23rd Jan 2017 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter