Recorded Webinar: 5 Great Ways to Personalise Your Customer Service 746 Filed under - Archived Content, Genesys In this Webinar we explored how you can personalise customer service to the individual. Agenda Introductions – Jonty Pearce, Call Centre Helper Oliver Lennon, Genesys SpeechStorm Dylan Power, eir Topics to be discussed Identifying an individual Routing called based on the caller’s telephone number The right ways to address a caller Remember me – a key way to personalise The most important business rules to personalise service Segmentation of customers Self-service and agent assist Adding personal touches to every interaction Delivering a personalised service Top tips from the audience Winning tip – “In my team – whenever a direct guest makes a booking the agent takes time off the phone and writes (by hand) a postcard which thanks them, highlights something to look out for on the tour and also signed off by the agent they dealt with :-)” thanks to David64. Original Webinar date: Thursday 17th November 2016 Author: Megan Jones Published On: 17th Nov 2016 - Last modified: 15th Aug 2022 Read more about - Archived Content, Genesys Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter