Recorded Webinar: 5 Great Ways to Personalise Your Customer Service

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Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys

Agenda

Topics to be discussed

Identifying an individual
Routing called based on the caller’s telephone number
The right ways to address a caller
Remember me – a key way to personalise
The most important business rules to personalise service
Segmentation of customers
Self-service and agent assist
Adding personal touches to every interaction
Delivering a personalised service
Top tips from the audience
Winning tip – “In my team – whenever a direct guest makes a booking the agent takes time off the phone and writes (by hand) a postcard which thanks them, highlights something to look out for on the tour and also signed off by the agent they dealt with :-)” thanks to David64.