Recorded Webinar: 5 Great Ways to Personalise Your Customer Service


In this Webinar we explore how you can personalise customer service to the individual.

Contact centres tend to offer a 'one size fits all' approach to customer service. While this can deliver many benefits, it can appear to be rather faceless and impersonal.

We explore the ways in which customer service can be personalised to both the individual and also customer segments.

17th November 2016

In our webinars, you also have the opportunity to share tips and ask questions of the audience and other attendees.

Topics Discussed

  • Identifying an individual
  • Routing called based on the caller's telephone number
  • The right ways to address a caller
  • Remember me - a key way to personalise
  • The most important business rules to personalise service
  • Segmentation of customers
  • Self-service and agent assist
  • Adding personal touches to every interaction
  • Delivering a personalised service

Panellists

Oliver Lennon- Headshot
Oliver Lennon
Genesys SpeechStorm
Dylan Power- Headshot
Dylan Power
eir
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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