Recorded Webinar – 5 Great Ways to Personalise Your Customer Service

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In this Webinar we explored how you can personalise customer service to the individual.

Agenda

Topics to be discussed

Identifying an individual
Routing called based on the caller’s telephone number
The right ways to address a caller
Remember me – a key way to personalise
The most important business rules to personalise service
Segmentation of customers
Self-service and agent assist
Adding personal touches to every interaction
Delivering a personalised service
Top tips from the audience
Winning tip – “In my team – whenever a direct guest makes a booking the agent takes time off the phone and writes (by hand) a postcard which thanks them, highlights something to look out for on the tour and also signed off by the agent they dealt with :-)” thanks to David64.