Podcast – Improving Customer and Agent Experience in the New Normal


Jabra Podcast Artwork

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Filed under - Podcasts,

Jeanette Hunter of Jabra discusses ways of improving customer and agent experience in the ”new normal”.

In our conversation with Jeanette, we examine the emerging trends within the contact centre environment post pandemic, looking at how technology can help support new ways of working for contact centre agents and how you can use data and analytics to manage KPI and coaching delivery seamlessly regardless of where your agents choose to work.

Follow any of the links below to listen to the podcast on your favourite platform:

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This Podcast was made possible by our sponsor Jabra. To find our more about Jabra visit: www.jabra.co.uk

Podcast Time Stamps

  • 1:05 – Has Customer Service Improved or Got Worse in the Last Year
  • 3:30 – Future of the Workplace
  • 5:48 – Productivity and Shifts
  • 7:00 – Ways to Change the Customer Experience
  • 8:15 – Latest Developments in the World of Headsets
  • 9:57 – Bring Your Own Device
  • 11:36 – Will Digital Customer Service Replace the Voice Channel
  • 13:25 – Risk of Technology Going Too Far
  • 14:59 – Future Trends and Video

Published On: 8th Dec 2021
Read more about - Podcasts,


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