Podcast – Improving Customer and Agent Experience in the New Normal Related Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! 10 Truths About Social Customer Service Post COVID-19 - Finding the New Normal Improving Customer Experience With a Virtual Agent 818 Filed under - Podcasts, Jabra Jeanette Hunter of Jabra discusses ways of improving customer and agent experience in the ”new normal”. In our conversation with Jeanette, we examine the emerging trends within the contact centre environment post pandemic, looking at how technology can help support new ways of working for contact centre agents and how you can use data and analytics to manage KPI and coaching delivery seamlessly regardless of where your agents choose to work. To listen to the podcast directly from this web page, just hit the play button below: The Contact Centre Podcast – Episode 33:Improving Customer And Agent Experience In The New Normal This Podcast was made possible by our sponsor Jabra. To find out more about Jabra visit their website Podcast Time Stamps 1:05 – Has Customer Service Improved or Got Worse in the Last Year3:30 – Future of the Workplace5:48 – Productivity and Shifts7:00 – Ways to Change the Customer Experience8:15 – Latest Developments in the World of Headsets9:57 – Bring Your Own Device11:36 – Will Digital Customer Service Replace the Voice Channel13:25 – Risk of Technology Going Too Far14:59 – Future Trends and Video Author: Robyn Coppell Published On: 8th Dec 2021 - Last modified: 11th Nov 2022 Read more about - Podcasts, Jabra Recommended Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! 10 Truths About Social Customer Service Post COVID-19 - Finding the New Normal Improving Customer Experience With a Virtual Agent Related Reports White Paper: Accelerating Agents and AI in the Post-Pandemic Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter