Majority of Contact Centres not able to Recognise Customers across All Channels 327 Filed under - Archived Content The majority of contact centres aren’t yet able to recognise customers across all communication channels. Poll – “Are you able to recognise customers and understand their business context across all communication channels in your contact centre?” – answers Yes – 47% Partially – 39% No – 14% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 22nd Jul 2016 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter