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26% of Contact Centres Have Updated Their IVR in the Past Month

Published On: 8th Jul 2015 10:07

According to our poll, over a quarter of contact centres have reviewed and updated their IVR within the past month.

However, it was proven most common to have reviewed and updated the IVR system within the past year, as 40% of those surveyed had done.

Poll – When did you last review and update your IVR? – answers

Within the past month – 26%
Within the past year – 40%
Over a year ago – 14%
Never – 10%
Don’t know – 10%

Source: Call Centre Helper webinar: 5 Steps to Streamlining Your IVR System Sample size – 148 Date: March 2015

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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26% of Contact Centres Have Updated Their IVR in the Past Month

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