26% of Contact Centres Have Updated Their IVR in the Past Month 1,025 Filed under - Archived Content, IVR Solutions According to our poll, over a quarter of contact centres have reviewed and updated their IVR within the past month. However, it was proven most common to have reviewed and updated the IVR system within the past year, as 40% of those surveyed had done. Poll – When did you last review and update your IVR? – answers Within the past month – 26% Within the past year – 40% Over a year ago – 14% Never – 10% Don’t know – 10% Source: Call Centre Helper webinar: 5 Steps to Streamlining Your IVR System Sample size – 148 Date: March 2015 Author: Megan Jones Published On: 8th Jul 2015 - Last modified: 18th Feb 2020 Read more about - Archived Content, IVR Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter