Multi-skill Best for Contact Centres Related Articles Multi-Skilling Agents - Is It Really Best? 20 Tips to Multi-Skill Your Contact Centre Should We Multi-Skill or Single Skill Our Advisors? How Do I… Manage and Schedule Multi-Skilled Agents? 5,320 Filed under - Contact Centre Research, Polls “Multi-skill or single skill? What do you think is best in your contact centre?” was asked of our readers and the results were: Multi-skill 86% Single skil 14% Source: Call Centre Helper website reader poll Votes: 335 Started: 23 Apr 2013 Author: Jo Robinson Published On: 30th Sep 2013 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles Multi-Skilling Agents - Is It Really Best? 20 Tips to Multi-Skill Your Contact Centre Should We Multi-Skill or Single Skill Our Advisors? How Do I… Manage and Schedule Multi-Skilled Agents? Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter