Multi-skill Best for Contact Centres

Multi-skill-or-single-skill
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“Multi-skill or single skill? What do you think is best in your contact centre?” was asked of our readers and the results were:

Multi-skill    86%
Single skil    14%

Source: Call Centre Helper website reader poll    Votes: 335    Started: 23 Apr 2013

Author: Jo Robinson

Published On: 30th Sep 2013 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research,

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