Report Highlights the Power of NICE’s Proactive Approach to ESG

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NICE has announced the release of its 2021-2022 Environmental, Social and Governance (ESG) report.

NICE remains deeply committed to social contribution, environmental sustainability and good corporate citizenship. They delivered on its goals set out in the inaugural ESG report released last year and outlined its goals for 2023 in the report, which adheres to GRI Materiality Disclosure Service standards.

NICE recognises climate change as one of the biggest threats to society, and in this context is committed to improving the organisation’s institutional capacity to assist with climate change mitigation. Their cloud-centred strategy promotes efficient energy consumption for customers, without them needing to compromise on high-quality solutions. NICE has put an increased focus on sustainability in its products that reduce carbon emissions because of minimising dark data.

They are also proud to have chosen data centre providers that mainly consume electricity sourced from renewable energy, resulting in low data centre emissions, and NICE continues to collect data on carbon emissions and water consumption to increase transparency.

When it comes to social activity, NICE increased its employee headcount to nearly 8000 employees at the end of 2022. They understands that its employees and communities are essential to its success. NICE also shifted to a hybrid working model, providing flexibility for employees.

Furthermore, they have launched several leadership development programs such as Lead2Win, Growing Peas in Space, and the Accelerated Leadership Program in 2022, which have proven successful in providing managers with new skills and knowledge, leading to better decision-making and increased effectiveness in managing teams. NICE continues its commitment to empowering girls to explore and excel in technology through its Code:Coda program to address the gender gap and improve the diversity in the high-tech sector.

In the area of corporate governance, additional highlights of the ESG report include that in both 2021 and 2022, 100% of NICE’s employees participated in comprehensive compliance training. The report also highlighted, because of NICE’s continued focus on customer experience, the NPS score improved by over 20 points. Additionally, in 2022, the overall satisfaction with the different domains improved by up to 5 points year-over-year.

Additionally, due to the company’s ongoing commitment to sustainability and other ESG-related principles, in early 2023, NICE established an ESG Steering Committee, dedicated to overseeing all relevant topics within our company and throughout our lines of business.

Barak Eilam, CEO, NICE, said, “This report outlines NICE’s clear long-term strategy and coordinated execution in cementing our leadership in the markets in which we operate. It is our core mission to make the world a better place. We are doing that through keeping people secure with our Public Safety first-responder solutions, preventing financial fraud and crime with our compliance solutions and driving exceptional customer experience with our AI and customer engagement solutions.”

For more information about NICE - visit the NICE Website

About NICE

NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: NICE

Published On: 22nd Jun 2023 - Last modified: 28th Jun 2023
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