VCC Live Academy has been launched to share free resources like case studies, strategies and best practices to help improve contact center performance.
Aiming to offer practical knowledge to contact centre leaders, the online learning platform has been created to host video courses, including how to manage contact centre operations, increase agents’ productivity, and ensure the best use of cloud technology.
“We have thousands of real stories showing how our organization has helped clients achieve their contact centre goals.”
“At a time when building trust and strengthening human connections are crucial business assets, we decided to freely share our expertise with the contact centre community.” says Szabolcs Tóth, CEO of VCC Live.
The series of online courses will be hosted by contact centre industry expert Attila Kendefi. With 20 years’ experience in the field, Attila has gained extensive knowledge in running a variety of outbound and inbound projects for several industries, always with a customer-centric approach.
“In the last year, we had to quickly adapt to many changes.”
“Despite technological challenges, we saw the effort of our clients and teams to adopt work-from-home.”
“With VCC Live Academy, we will be able to offer knowledge in an accessible way, so that contact centre leaders have the tools to overcome these challenges and prepare their teams better”, explains Attila Kendefi, who will also be providing consulting services.
“Contact centre working environments can be unpredictable,” adds Attila.
“Once, I literally saved a life during a sales call, which I never thought would happen while at work. It became clear then, that acquiring the right combination of hard and soft skills is the best way to excel in customer support.”
To enrol in VCC Live Academy’s courses, please visit: academy.vcc.live.