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Articles about VCC Live
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119
5 Contact Centre Metrics for Successful Outbound Sales
104
Routing Calls in the Contact Centre
142
The Benefits and Challenges of Hybrid Working
687
Contact Centre KPIs: What Are the Industry Standards?
IUBH University Moves to the Cloud
237
The Golden Rules of the Perfect Customer Service Greeting
VCC Live Receives PCI DSS Certification
264
10 Call Centre Metrics to Track Your Performance Success
Series of Video Courses Launched to Help Customer Experience Leaders
VCC Live Launch Their New Contact Centre Academy
VCC Live Shortlisted for Best Predictive Dialler Award
128
5 Customer Service Trends to Follow in 2021
392
The Best Call Centre Reporting Practices
Two-Way Social Media Conversations in Contact Centres
VCC Live Moves Its Headquarters to Accommodate Its Growing Workforce
227
The Future of Contact Centres After COVID-19
VCC Live 7.0 Released With a Brand New, Modern Interface
80
Can Remote Agents Be as Productive as Agents Sitting in the Office?
239
How to Handle New and Existing Customers
101
3 Coaching Methods for Excellent Customer Support
90
Power Your Contact Centre With Speech Recognition
78
How to Build a Successful Business Partnership
System Integrations for Smooth Operations
VCC Live Earns New G2 Crowd Badges
Next
Editors Pick
Call Centre Helper Releases Survey Research
15 TED Questions for Customer Service – With Examples
What Is the Difference Between an Abandoned Call, a Missed Call and a Lost Call?
What’s the Best Team Leader to Agent Ratio in the Contact Centre?
Upcoming Webinars
Webinar: Building a Productive and Efficient Contact Centre
Thu 27 Jan 2022
Webinar: How to Transform CX
Thu 03 Feb 2022
Latest Resources
eBook: How Successful Businesses Are Winning with CCaaS
Report: Magic Quadrant for Contact Center as a Service
Upcoming Events
Knowledge Management: The Missing Ingredient in Digital Transformation of Customer Experience – Webinar
Wed 26 Jan 2022
Win with AI in 2022: 8 Ways to Maximise the ROI of AI in the Contact Centre – Webinar
Wed 26 Jan 2022
Latest Insights
How to Deliver ROI From Your Digital Self-Service
Improve Customer Experience and Lower Costs
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