Articles - VCC Live

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146

5 Contact Centre Metrics for Successful Outbound Sales

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111

Routing Calls in the Contact Centre

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189

The Benefits and Challenges of Hybrid Working

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1,017

Contact Centre KPIs: What Are the Industry Standards?

IUBH University Moves to the Cloud

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240

The Golden Rules of the Perfect Customer Service Greeting

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VCC Live Receives PCI DSS Certification

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277

10 Call Centre Metrics to Track Your Performance Success

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50

Series of Video Courses Launched to Help Customer Experience Leaders

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VCC Live Launch Their New Contact Centre Academy

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VCC Live Shortlisted for Best Predictive Dialler Award

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142

5 Customer Service Trends to Follow in 2021

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417

The Best Call Centre Reporting Practices

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53

Two-Way Social Media Conversations in Contact Centres

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VCC Live Moves Its Headquarters to Accommodate Its Growing Workforce

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239

The Future of Contact Centres After COVID-19

VCC Live 7.0 Released With a Brand New, Modern Interface

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81

Can Remote Agents Be as Productive as Agents Sitting in the Office?

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316

How to Handle New and Existing Customers

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104

3 Coaching Methods for Excellent Customer Support

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108

Power Your Contact Centre With Speech Recognition

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87

How to Build a Successful Business Partnership

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System Integrations for Smooth Operations

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VCC Live Earns New G2 Crowd Badges