THE DATE: 30th April – 1st of May
THE LOCATION: 1 America Square, 17 Crosswall, London, EC3N 2LB
THE DESCRIPTION: Social Customer Service Summit 2015 is a two-day conference and workshop that will explore the convergence of social and digital customer service, as brands continue to integrate and consolidate service channels in an effort to streamline processes and enhance customer experience. In addition to this, we’ll be exploring:
– Innovation in social customer service: with insights from 14 leading brands
– How to develop your social/digital customer ‘hub’
– Smart strategies for banking and other highly regulated industries
– Best practice for implementing successful customer communities
– Techniques for measuring and evaluating social customer service
Our speakers include:
– Chris Geddes, Director at Microsoft
– Nicola Millard, Customer Experience Futurologist at BT
– Sharon Reeves, Director of eService at BSkyB
– Martha Roberts, Head of CS Communication at Royal Mail
On the 2nd day join Martin-Hill Wilson for this uniquely rewarding 1-day Master-class which leads participants through the process of planning a multi-departmental social customer hub.
Hashtag: #SCSS15
THE ORGANISERS: Our Social Times
Author: Megan Jones
Published On: 1st Feb 2015 - Last modified: 25th Apr 2024
Read more about - Archived Content, Nicola Millard
