Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - 8×8
Previous
Next
RECENT
POPULAR
Is Now the Time to Adopt Video in Your Contact Centre?
78% of UK IT Decision Makers Are Deploying AI and Automation
What Not to Miss at Call & Contact Centre Expo 2023
How to Address Call Centre Shrinkage
Baptist World Aid Chooses 8×8 to Deliver Superior Experiences
Boost Collaboration, Context, and Expertise to Enhance CX
Get Up To Speed: The Latest on Messaging, Social Media, and Video
8×8 Intelligent Customer Assistant Drives CX Success and Performance
How Small Contact Centres Can Benefit From AI
8×8 Announces New AI, Video and MS Teams Platform Enhancements
How AI Is Transforming Contact Centres
Top Ways Tech Can Help With Cutting Contact Centre Costs
8×8 Announces Remote Fix for UK Housing Associations
The High Cost of Self-Service Channel Switching
Our Top Use Cases for AI in Customer Service
15 Fascinating Conversational AI Statistics
8×8 Announces New Video Functionality
CIOs Believe AI Will Improve CX and Profit in the Coming Years
Tips, Tools, and Techniques for Contact Centre Forecasting
Embrace Conversational AI or Fall Behind, Report Reveals
Retain the Human Touch Amid a Transforming Customer Landscape
15 Ways Contact Centre Technology Can Help Address Inefficiencies
An Introduction to… Post-Call Surveys
8 Statistics From the CX: 2030 Vision Report
Latest Reports
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Guide: Contact Center Buyer's Guide
Report: 2030 Customer Experience Vision
eBook: Embracing eXperience Communications as a Service (XCaaS)
Previous
Next
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?