Articles - ACD

hand holding old and retro telephone headset

307

What Is an Automatic Call Distributor (ACD)?

coding

434

Not Ready Codes

announcement megaphone

889

ACD ‘Call In Queue’ Announcements

A picture of someone experiencing the virtual technology world

7,142

Call Centre Software: What Should You Be Looking Out For?

A photo of someone holding binoculars infront of their face

2,349

What to Look for When Buying an ACD System

Happy smiling positive woman showing looking on the speech bubble

10,715

What is an ACD in the Call Centre?

50,576

The Top 10 Call Routing Strategies

249,949

How to Calculate Contact Centre Service Level

327,725

How to Set up a Call Centre

status sign

7,076

What is an Agent Status Code?

puzzle pieces together

4,330

How to Choose the Right Technology for Your Call Centre

2,973

Trade Secrets: How to Get the Best out of Your ACD

acd diagram

8,936

Top tips for purchasing an ACD

8,659

What to look for when buying: predictive diallers

16,753

What to look for when buying – an ACD