Articles - ACD

hand holding old and retro telephone headset

130

What Is an Automatic Call Distributor (ACD)?

coding

311

Not Ready Codes

announcement megaphone

671

ACD ‘Call In Queue’ Announcements

A picture of someone experiencing the virtual technology world

6,811

Call Centre Software: What Should You Be Looking Out For?

A photo of someone holding binoculars infront of their face

2,115

What to Look for When Buying an ACD System

Happy smiling positive woman showing looking on the speech bubble

9,525

What is an ACD in the Call Centre?

49,736

The Top 10 Call Routing Strategies

237,884

How to Calculate Contact Centre Service Level

326,571

How to Set up a Call Centre

status sign

6,725

What is an Agent Status Code?

puzzle pieces together

4,266

How to Choose the Right Technology for Your Call Centre

2,932

Trade Secrets: How to Get the Best out of Your ACD

acd diagram

8,915

Top tips for purchasing an ACD

8,635

What to look for when buying: predictive diallers

16,694

What to look for when buying – an ACD