Articles - Adam Boelke

Adam Boelke is the creator of the ‘Cs of Success’ culture methodology & founder of the consulting company, the Alignment Advantage Group, specializing in employee retention and engagement, customer loyalty and call center performance.

He is an award-winning former VP of Operations with 30+ years leading global customer service for Fortune 500 companies and others, directly responsible for as much as $1.25B in revenue, 195M+ calls a year, and 2700+ team members and has built 10 multi-site global customer and technical support organizations from the ground up, with centers throughout the U.S., Philippines, Mexico & Europe.

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The Secret to Dealing With Awkward Customers