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Articles - Agent Desktop
RECENT
POPULAR
15 Ways Contact Centre Technology Can Help Address Inefficiencies
How Technology Can Plug the Gap in a Short-Staffed Call Centre
An Introduction to Agent Desktops – With a Definition, Best Features and Mistakes to Avoid
Call Centre Software: What Should You Be Looking Out For?
The Top 10 Emerging Technologies in Contact Centres
10 Common Mistakes to Avoid With Your Agent Desktop
The Hidden Gems of Agent Desktop Software
What to Look for When Buying an Agent Desktop
Trade Secrets: Getting the Best out of Your Agent Desktop
7 Ways to Improve the Agent Desktop
Can a Unified Desktop Improve Agent Productivity?
What to look for when buying – a contact centre desktop application
Six Ways to Improve the Agent Desktop
Five reasons to simplify your service desktop
Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
eBook: Rethink Your Contact Centre Training
Guide: How to Foster a Digitally Mature Mindset for CX Excellence
Upcoming Events
Call & Contact Centre Expo US
Wed 24 Apr 2024
Manage Customer Care Quality in Financial Services – Webinar
Wed 24 Apr 2024
Latest Insights
Delivering Exceptional Experiences in the Real World
How Video Helps Provide Exceptional Customer Experience
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?