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Articles - Agent Desktop

Discover our range of materials on contact centre agent desktops for better usability, efficiency, and integrations.

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15 Ways Contact Centre Technology Can Help Address Inefficiencies

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How Technology Can Plug the Gap in a Short-Staffed Call Centre

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An Introduction to Agent Desktops – With a Definition, Best Features and Mistakes to Avoid

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Call Centre Software: What Should You Be Looking Out For?

The Top 10 Emerging Technologies in Contact Centres

10 Common Mistakes to Avoid With Your Agent Desktop

The Hidden Gems of Agent Desktop Software

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What to Look for When Buying an Agent Desktop

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Trade Secrets: Getting the Best out of Your Agent Desktop

7 Ways to Improve the Agent Desktop

Can a Unified Desktop Improve Agent Productivity?

What to look for when buying – a contact centre desktop application

Six Ways to Improve the Agent Desktop

Five reasons to simplify your service desktop

Content Guru Rebirth of Retail Box

Editor's Pick

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

Thumbnail What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Thumbnail 15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Ideas We Heard at Costa Coffee’s Contact Centre

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

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Latest Resources

Report: The State of Customer Experience - Middle East and Africa

Report: The State of Customer Experience - Middle East and Africa

The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025

The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025

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Upcoming Events

thumbnail advert promoting event Smarter Workflows, Stronger CX: Unlock the Power of Dialogue Studio – Webinar

Smarter Workflows, Stronger CX: Unlock the Power of Dialogue Studio – Webinar

thumbnail advert promoting event Optimizing the Impact of CX Analytics with AI-Guided Analysis – Webinar

Optimizing the Impact of CX Analytics with AI-Guided Analysis – Webinar

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12 Customer Satisfaction Survey Best Practices

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Where Is Your Contact Centre on the AI Maturity Curve?

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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