Articles - Agent Desktop
A well-designed agent desktop can make all the difference between a smooth customer interaction and a frustrating one. This hub brings together best practices, technology insights, and expert opinions on optimising the agent desktop experience. Discover how to reduce screen clutter, integrate tools effectively, and give agents faster access to the information they need. From unified interfaces to smarter design choices, explore how the right desktop setup can enhance performance, reduce handling times, and improve both agent and customer satisfaction.
