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Articles - Angry Customers
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RECENT
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A Policy for Dealing with Abusive Customers
4 Contact Centre Advisor Habits That Are Really Irritating Your Customers
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
How to Handle Angry Customers in a Call Centre
What to Say to an Angry Customer – With Example Words, Statements, and Phrases for Your Agents to Use
20% of Contact Centres have a team to Respond Immediately to Complaints
Is Your Music on Hold Turning Off Your Customers?
5 Quick Fixes for Dealing With Problem Callers
7 Ways to Deal With an Angry Customer
Zen and the Art of Handling Angry Customers
Can the weather affect the mood of the caller / contact centre?
Top Customer Service Strategies – No.6 Welcoming Complaints
How to Handle Stress in the Call Centre
Training Cheat Sheet – Emotional Intelligence
Training Cheat Sheet – Handling Difficult Customers
A is for Assertiveness
The Top 10 Call Centre ‘Oh No!’ Moments
Good customer service is cheaper than bad
Top Tips for Dealing with Customer Complaints in Call Centres
Does Emotion Detection Really Exist?
The Top Words and Phrases Customers Use to Express their Dissatisfaction
Handling Difficult Customers
Dealing with Irate Customers
A Complaining Customer is Your Most Important Customer
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
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Tue 30 Apr 2024
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Delivering Exceptional Experiences in the Real World
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