Podcast – Dealing With Challenging Customers Related Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! A Policy for Dealing with Abusive Customers How to Handle Contacts From Challenging Customers "I’d Like to Speak to a Manager" – 7 Ways to Deal With Difficult Customers © Rob Clarke and Lee Jones 2,040 Filed under - Podcasts, Angry Customers Lee Jones and Rob Clarke of contact centre consultancy Elev-8 Performance discuss some of the most challenging types of customers to deal with and how best to communicate with them. In our conversation with Lee and Rob, we also talk about preparing the call centre team for difficult conversations, coaching advisors to stay resilient and dealing with call escalation requests. To listen to the podcast directly from this web page, just hit the play button below: The Contact Centre Podcast – Episode 29:Dealing With Challenging Customers Podcast Time Stamps 1:14 – The Classic “Types” of Challenging Customers6:48 – Preparing Advisors for Challenging Customers13:31 – General Advice for Dealing With Challenging Customers19:22 – Supporting Advisors Through Challenging Conversations25:28 – Handling Call Escalation Requests29:48 – Coaching Advisors to Better Handle Difficult Contacts For more great content form those of us here at Call Centre Helper, follow some of the links below to find some of our latest, must-see content. To take a look at Call Centre Helper’s webinar programme, click here.To take a look at Call Centre Helper’s latest industry-wide report, click here.To take a look at Call Centre Helper’s great selection of free tools, click here. Author: Robyn Coppell Published On: 5th Oct 2020 - Last modified: 11th Nov 2022 Read more about - Podcasts, Angry Customers Recommended Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! A Policy for Dealing with Abusive Customers How to Handle Contacts From Challenging Customers "I’d Like to Speak to a Manager" – 7 Ways to Deal With Difficult Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter