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Articles - Apologies

Browse our range of content on delivering effective apologies to customers, to help improve customer satisfaction and loyalty in call centres.

The Worst Examples of Saying “Sorry” to Customers

Group of people holding the SORRY written speech bubble

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Top view image of open notebook with blank pages and coffee cup on wooden background

Cheat Sheet – Customer Service Apology Statements

Pen crossed out 'I am Sorry' on note

10 Ways to Say “Sorry For the Inconvenience Caused”

Notepad and pencil with the words alternatives to sorry for the inconvenience

15 Great Alternatives to “Sorry for the Inconvenience”

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

A note with I'm sorry, and marshmallows on a light

How to Write a Customer Apology Letter – With an Example

Customer Service Apologies – Keeping Sorry Fresh and Sincere

LinkedIn join conversation box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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