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About Us
Articles about Apologies
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
153,517
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How to Write a Customer Apology Letter – With an Example
15,966
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16 Customer Service Apology Statements
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
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Editors Pick
100 Great Staff Incentives to Motivate Your Team
What Is a Balanced Scorecard and How Do You Create One?
10 Red Flags to Watch Out for With New Hires
26 Great Techniques for Showing Real Empathy in Customer Service
Upcoming Webinars
Webinar: Performance Management – Best Practices for Agents, Leaders and Managers
Thu 30 Sep 2021
Webinar: Chat and Email Mistakes to Avoid
Thu 07 Oct 2021
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eBook: WhatsApp Business Use Cases
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The Role of Virtual Agents in the New Digital Workforce – Webinar
Thu 23 Sep 2021
Maximizing the ROI of Automated Speech Recognition in Your Organization – Webinar
Thu 23 Sep 2021
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Understanding the Omnichannel Customer Journey
Centrally Manage Your Phone System When Working From Home
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Case Study: Delivering Outstanding Customer Experience Using Google
British Brands Lagging Behind on Empathetic Engagement
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