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About Us
Articles - Artificial Intelligence
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Understanding the Role of Generative AI in Modernizing CX
Contact Centre Performance Challenges and How to Fix Them
AI Bridges Gaps in Agent and Customer Connections
Bringing Generative AI to Healthcare Through the Contact Centre
AI for CX: Get It Right Without Being Left Behind
What Are the Key Call Centre Technologies?
Artificial Intelligence in the Call Centre: Survey Results
14 New Uses for AI to Improve Your Customer Service
Contact Centre Technology Trends
How Can You Automate Your Contact Centre?
Customer Service AI: Where Are We Now?
Customer Trends Shaping the Contact Centre of the Future
20 Contact Centre Predictions for 2020
Podcast: Contact Centre AI: What are your options?
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
7 Things They Won’t Tell You About Installing a Chatbot
23 Contact Centre Predictions for 2019
7 Ideas for Proactive Customer Service
Why Should Contact Centres Invest in Artificial Intelligence?
16 Things Your Contact Centre Might Be Getting Wrong
8 Ways to Improve Chatbots and Boost Customer Satisfaction
The 10 Things They Won’t Tell You About Artificial Intelligence
12 Top Uses of Artificial Intelligence in the Contact Centre
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Editor's Pick
21 Customer Service Apology Statements – With Examples
The Top CCaaS Vendors for 2023/2024
How to Calculate Attrition Rate – The Formula
Workforce Management vs Workforce Optimization – What’s the Difference?
Latest Resources
White Paper: How Contact Centres Can Become Employers of Choice
Recorded Webinar: Simplifying and Automating the Contact Centre
Upcoming Events
The UK National Contact Centre Conference
Tue 26 Sep 2023
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
Intraday Automation – Real-Time Workforce Management
What’s Driving CX Trends in 2023?
Latest News
Case Study: SumUp Personalizes Quality and Improves CSAT
The Kerv and Genesys Partnership Goes From Strength to Strength
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