Articles - Call Recording

Call recording plays a key role in maintaining quality, training advisors, and ensuring compliance within the contact centre. This page of expert insights, legal guidance, and practical advice explores how to record, store, and review calls responsibly while protecting customer privacy. Learn how call recordings can be used to identify coaching opportunities, measure performance, and resolve disputes quickly and fairly. The resources also include guidance on data protection laws and best practices for using recordings to enhance both service quality and customer confidence.