The Leading Contact Centre Magazine

A list of Call Recording Suppliers


Flining cabinet showing suppliers

The key call recording suppliers

ASC Telecom

Innovative software solutions for recording, analysis and evaluation of all communications.

Business Systems

Call and voice recording, telephone logging and phone call quality monitoring systems, including voip, and screen, for a call centre or other needs, with consultancy & training.

Call Miner

Speech analytics software and solutions. Improve customer satisfaction. Increase agent productivity.

Ctalk

Call recording from ctalk is FSA and PCI-DSS compliant. Whether through regulation or business desire, recording of telephone calls can be an extremely effective business tool. Benefits include staff training, dispute resolution and quality assurance.

  • Ctalk

GemaTech

GemaTech provide a hosted or on-site voice recording solution. GemaTech’s Call Analyzer delivers Live Call Analytics. GemaTech also provide mobile voice recording.

Infinity CCS

Infinity CCS provide applications and services to contact centres and companies that use them. Call recording is part of the Infinity CCS portfolio.

  • Infinity CCS

itCampus

Custom software products and telecommunication solutions (including Speech Analytics) are the core business of itCampus. itCampus is part of the Software AG group.

Magnetic North

Magnetic North Software has been a leading provider of contact centre systems since 1998. True multi-tenant, secure, cloud-based ‘pay-as-you-go’ services scale with your business and can run standalone, or alongside existing On-Premise systems, and over either PSTN or VOIP – and can be operational within days.

NewVoice Media

NewVoiceMedia is a leading provider of Hosted Contact Centre solutions. Call recording is available as part of the hosted suite of applications.

Nice

Provides global integrated digital recording and management solutions, serving the business needs of multiple markets.

Nexidia

Nexidia provides customer interaction analytics that enable companies to drive business transformation by capturing and using the full range of customer communications. Using the voice of the customer from phone calls, surveys, email, chats, and social media sites, Nexidia help companies synthesize this data for operational improvements and strategic transformation.

Sabio

An innovative contact centre systems integrator focused on helping businesses reduce costs whilst improving the customer experience, exploiting their IT/Telecoms investment with value-added applications.

Red Box Recorders

Red Box proivde solutions designed to meet the highly specific voice recording needs of different sectors, including the financial services industry and public safety organisations.

Verint

Actionable Intelligence solutions for workforce optimisation, networked video, communications interception, branch, remote and back-office operations, and public safety

  • Verint

Market research

ContactBabel

ContactBabel is an analysis firm focusing upon the global contact centre and CRM industries. Solution providers and contact centres alike use ContactBabel’s industry knowledge to investigate and understand the industry through primary research and market analysis.

Other companies

The following companies are also involved in the call recording and speech analytics market.

  • ComputerTel
  • CTI Group
  • Horizon2
  • ReTell
  • Storacall
  • Veritape

Further Reading


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