Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
Aeroplane wing in the sky with a sunset
Case Study: Delta Air Lines Boosts Global Support with Calabrio
Work tools with a wooden house model.
Case Study: Lowe’s Saves Over 1 Million in Operational Costs With NICE
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
Garden Power Tools
Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk
Finger pointing increase arrow graph chart
Case Study: O.phon Boosts Response Times by 64% with Genesys
The concept of sources of electricity in the world.
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
Real estate agent signing over a house
Case Study: Homeday Transforms CX With babelforce and Zendesk
Houses being built
Case Study: Home Group Boosts Scheduling Efficiency by 20% with Calabrio
Aerial View of Clearwater Beach, Florida
Case Study: Clearwater Achieves 98% Answer Rate With Genesys
Bus driving moving at high motion blur effect speed on a road in the sunset
Case Study: National Express Saves Over Five Hours Per Week on Scheduling with Calabrio
Woman putting money into piggy bank at table
Case Study: Maps CU Achieves Seamless Service with NICE
Person with suitcase entering a hotel room
Case Study: Topaz Services Elevates Customer Experience with Zoom
Medicine doctor touching medical global network
Case Study: RedSalud Reduced Contact Centre Operating Expenses by 30% With Genesys
Old computers, digital tablets, mobile phones, many used electronic gadgets devices, broken household and appliances on yellow background
Case Study: Sony Electronics Achieves Record CSAT With NICE
2 people running
Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
Smiling call centre agent
Case Study: Convera Transforms Employee Engagement with Zoom
People in a university classroom
Case Study: Western Sydney University Reduces Abandoned Calls by 45% With Genesys
Train on a railway track
Case Study: Dutch Railways Achieves 85% Occupancy With NICE
Nurse comforting a patient
Case Study: Caring For You Transforms Operations with Zoom
Inclusive office
Case Study: APM Saves $1 Million With Genesys Cloud
Arrow going up with the word customer satisfaction - Improve CSAT Concept
Case Study: Open Network Exchange Increases CSAT to 95% With NICE
person holding a global network concept
Case Study: Pluxee Streamlines Global CX Strategy With Genesys
 
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