Articles - Case Studies

Delivery service

Case Study: Glovo Pursues Growth and Scalability

Red flower at harbour

Case Study: Thanet District Council Provide Better Service

Housing Association

Case Study: ForHousing Enhances Customer Experience

Working together

Case Study: Comdata and Eaglemoss in the UK

Breakfast on a bed in a hotel room

Case Study: HotelBeds Tackles the Challenges of a Global Pandemic

The green figure of a person unites other people around him.

Case Study: Delivering Outstanding Customer Experience Using Google

Happy person looking into shopping bags

Case Study: Wowcher Gives Customers the WOW Factor

Saint bernard puppy with three little kittens

Case Study: RSPCA Builds a Modern Customer Experience

Person drawing graph line with points highlighted

Case Study: Playvox Solution Cuts Daily Variance in Half

Person with a laptop and phone with internet icons in front

Case Study: Zain Jordan Improves Customer Service

Closeup pharmacist hand holding medicine box in pharmacy drugstore.

Case Study: Pharmacy2U Provides Cost-Effective Customer Support

Cozy street with tables of cafe in Paris

Case Study: Côte Is Delivering Exquisite Customer Service

Mailbox and mail

Case Study: How Post Office Ltd. Levelled Up Its Customer Service

Theatre concept with the white plastic masks on gold fabric

Case Study: Marlowe Theatre Provide Outstanding Service

stack of magazines

Case Study: Managing the Customer Journey for Eaglemoss

Red key button with a shopping cart on a computer keyboard

3 Key Insights From DCG’s Digital Shift

A laptop on a pink background with business icons above it

Case Study: Citation Is Making All the Difference

Tooth, health, dentistry objects on blue background

Case Study: Delta Dental Strategically Improves Customer Service

A fashion designer stylish stand and working with color textile samples

Case Study: TechStyle Provides Connected Employee Experience

A person working from home

Case Study: How PAR Technology Uses UC Integration

Panoramic view of a row of electricity pylons in the countryside with dozens of other pylons in the distance.

Case Study: Valda Energy’s Efficient Customer Service

a large crowd of people in the shape of a big and small fish

Case Study: Littlefish Achieves 95% Satisfaction Rate

Gas Flame

Case Study: Seamless Front and Back Office

A picture of someone rocketing up into the sky

Case Study: Fintech Firm Increases Agent Productivity by 30%