Articles - Case Studies

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Case Study: Adding WhatsApp to the Digital Channel Mix
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Case Study: GE Healthcare Reduce Their Contact Centre Error Rate
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Case Study: Healthcare Group Improves Its Customer Service
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Case Study: Supermarket Chain Deals With Huge Surge in Customer Demand
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Case Study: Sutherland Improve Remote Performance Management
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Case Study: Moving 800 Call Centre Staff to Remote Working
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Case Study: Enrich Increase Customer Loyalty and Sales
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Case Study: How Essilor BBGR Switched to Remote Working
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Case Study: Club Med
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Case Study: Mayo County Council Increase Agent Efficiency
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Case Study: Contact Centre Reduces Training Time by 50%
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Case Study: Medavie Blue Cross Decrease Call Escalations by 40%
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Case Study: NB Power Improve and Speed-Up Their Induction Training
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Case Study: Contact Centre Reduces Average Handle Time by 12%
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Case Study: RFP Reducing Contact Centre Training Time by Over 90%
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Case Study: Comdata Implements a New Virtual Desktop Solution
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Case Study: How Flogas Improved Contact Centre Efficiency
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Case Study: Hillarys Embarks on a Digital Transformation Journey
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Case Study: YoungMinds Upgrades Its Contact Centre Strategy
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Case Study: Northern Ireland Water Implement a Chatbot
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Case Study: MMM Healthcare Simplifies Its Contact Centre Operations
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Case Study: How Poly Enabled Success in Their Virtual Contact Centre
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Case Study: Akixi Supports Gamma During Remote Working Shift
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Case Study: How MoneyGram Maintained CSAT During COVID-19