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Articles - Cirrus
RECENT
POPULAR
26 Great Techniques for Showing Real Empathy in Customer Service
19 Golden Rules for Call Monitoring
Cirrus Partners with Amillan
23 Key Processes Call Centre Automation Can Simplify
7 Lessons From the Direct Response Contact Centre
Cirrus Teams Up With Vivio
Using Familiarity to Improve Customer Service
Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams
The Dos and Don’ts of Automated Assistants in the Contact Centre
Beyond Voice – The Future of Customer Services
Tired of Covid? Why the Pandemic Isn’t an Excuse Any More
Why First Contact Resolution Is Ludicrous in Isolation
Whisper It Quietly: Customers Don’t Care About Omnichannel
23 New Ideas for Customer Service Over the Phone
Cirrus Solution to Support Blind and Partially Sighted Agents
Customer Engagement at the Heart of Change
Daisy Corporate Services Moves to the Cloud
Cirrus Partner With Redsquid
Teams Has Won the UCaaS Battle
Majority of Contact Centre Agents Feel Let Down by Lack of Information
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?