Cirrus has announced a partnership with Amillan, an agile communications technology specialist, to provide advanced cloud contact centre solutions for end customers.
Cirrus’ award-winning contact centre platform will answer growing demand within Amillan’s public sector client base that want to become more agile, adaptable, and flexible post-COVID-19.
“Organizations have accelerated their plans to move to cloud services, and this partnership will help us to better serve our growing customer base and their needs,” said Phil Jordan, CEO at Amillan.
Jordan added: “We continually review our product portfolio and quickly uncovered the need for a true cloud contact centre solution. Cirrus emerged as the best-in-class, and as an organization they mirror our core values of enabling excellent customer service and building lasting customer relationships.
“This partnership comes at an important time for our public sector clients who are refocusing their customer service offerings.”
This collaboration will mean that new and existing Amillan customers will have access to Cirrus’s leading cloud contact centre solutions, including the newest integration product for Microsoft Teams by Cirrus.
Jason Roos, Chief Executive Officer at Cirrus, commented: “I am pleased that we are able to collaborate with a business that matches our beliefs and goals of building long-term customer relationships based on trust and excellence.”
“With the rapid shift to homeworking, MS Teams has become the go-to platform for contact centres up and down the country, which is why our integration will fill a void in Amillan’s portfolio.
“The public sector has faced extraordinary challenges, and our technology will not only drive better customer experience but also improve the employee experience,” added Roos.