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Articles about Cirrus

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Customer Engagement at the Heart of Change

118

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Cirrus Partners with Amillan

330

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Blueprint for Hybrid Working Contact Centres [Webinar]

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Using Familiarity to Improve Customer Service

105

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Why First Contact Resolution Is Ludicrous in Isolation

58

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Majority of Contact Centre Agents Feel Let Down by Lack of Information

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Whisper It Quietly: Customers Don’t Care About Omnichannel

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Tired of Covid? Why the Pandemic Isn’t an Excuse Any More

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19 Golden Rules for Call Monitoring

1,633

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Cirrus Teams Up With Vivio

59

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Latest reports

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Building a Super Agent – Cirrus Contact Centre Agent Survey 2021