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Articles - Cirrus
RECENT
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23 Key Processes Call Centre Automation Can Simplify
The Dos and Don’ts of Automated Assistants in the Contact Centre
26 Great Techniques for Showing Real Empathy in Customer Service
23 New Ideas for Customer Service Over the Phone
Cirrus Partner With Redsquid
Teams Has Won the UCaaS Battle
Beyond Voice – The Future of Customer Services
Cirrus Solution to Support Blind and Partially Sighted Agents
Customer Engagement at the Heart of Change
Cirrus Partners with Amillan
Using Familiarity to Improve Customer Service
Why First Contact Resolution Is Ludicrous in Isolation
Majority of Contact Centre Agents Feel Let Down by Lack of Information
Whisper It Quietly: Customers Don’t Care About Omnichannel
Tired of Covid? Why the Pandemic Isn’t an Excuse Any More
19 Golden Rules for Call Monitoring
Cirrus Teams Up With Vivio
Daisy Corporate Services Moves to the Cloud
Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams
7 Lessons From the Direct Response Contact Centre
Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
eBook: Rethink Your Contact Centre Training
Guide: How to Foster a Digitally Mature Mindset for CX Excellence
Upcoming Events
2024 Customer Strategy & Planning Conference
Tue 23 Apr 2024
Next-Gen Customer Experience: Embracing MultiCaaS & AI in 2024 – Webinar
Tue 23 Apr 2024
Latest Insights
Delivering Exceptional Experiences In The Real World
How Video Helps Provide Exceptional Customer Experience
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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