Articles - Cirrus

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1,799

23 Key Processes Call Centre Automation Can Simplify

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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8,548

26 Great Techniques for Showing Real Empathy in Customer Service

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2,032

23 New Ideas for Customer Service Over the Phone

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Cirrus Partner With Redsquid

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Teams Has Won the UCaaS Battle

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97

Beyond Voice – The Future of Customer Services

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Cirrus Solution to Support Blind and Partially Sighted Agents

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60

Customer Engagement at the Heart of Change

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Cirrus Partners with Amillan

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Using Familiarity to Improve Customer Service

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92

Why First Contact Resolution Is Ludicrous in Isolation

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Majority of Contact Centre Agents Feel Let Down by Lack of Information

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65

Whisper It Quietly: Customers Don’t Care About Omnichannel

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Tired of Covid? Why the Pandemic Isn’t an Excuse Any More

A photo of a remote call centre worker

3,971

19 Golden Rules for Call Monitoring

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Cirrus Teams Up With Vivio

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Daisy Corporate Services Moves to the Cloud

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Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams

direct-response

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7 Lessons From the Direct Response Contact Centre