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Articles - Cirrus
1,702
23 Key Processes Call Centre Automation Can Simplify
837
The Dos and Don’ts of Automated Assistants in the Contact Centre
7,369
26 Great Techniques for Showing Real Empathy in Customer Service
1,861
23 New Ideas for Customer Service Over the Phone
Cirrus Partner With Redsquid
Teams Has Won the UCaaS Battle
87
Beyond Voice – The Future of Customer Services
Cirrus Solution to Support Blind and Partially Sighted Agents
Customer Engagement at the Heart of Change
Cirrus Partners with Amillan
106
Using Familiarity to Improve Customer Service
84
Why First Contact Resolution Is Ludicrous in Isolation
Majority of Contact Centre Agents Feel Let Down by Lack of Information
55
Whisper It Quietly: Customers Don’t Care About Omnichannel
Tired of Covid? Why the Pandemic Isn’t an Excuse Any More
3,470
19 Golden Rules for Call Monitoring
Cirrus Teams Up With Vivio
59
Daisy Corporate Services Moves to the Cloud
65
Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams
7,288
7 Lessons From the Direct Response Contact Centre
Editor's Pick
Using Scheduling Playbooks to Manage Spikes in Service Demand
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Latest Resources
eBook: Six Ways to Improve CX Using AI in Your Contact Centre
eBook: Collaborative Intelligence in the Contact Center
Upcoming Events
Disrupt 2023
Tue 07 Feb 2023
Demo: Strategies for Boosting Sales and Service Team Productivity
Tue 07 Feb 2023
Latest Insights
How Technology Can Enhance Customer Communication and Engagement
How Does Engagement Technology Improve Patient Experience?
Latest News
New Survey Finds Consumers Give Chatbots a Failing Grade in CX
Five9 Grows CINP Network
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?