Articles - Cirrus

A red cog being placed among other cogs acting as the keystone

1,331

23 Key Processes Call Centre Automation Can Simplify

Retro Robot with Tin Can Phones

807

The Dos and Don’ts of Automated Assistants in the Contact Centre

Dog and human sharing empathetic connection

5,324

26 Great Techniques for Showing Real Empathy in Customer Service

Smartphone with yellow light bulbs from above

1,663

23 New Ideas for Customer Service Over the Phone

Vector partnership handshake illustration.

Cirrus Partner With Redsquid

Knight chess attack to win

Teams Has Won the UCaaS Battle

A person on a headset sat in front of a laptop making notes

88

Beyond Voice – The Future of Customer Services

Rainbow Color Eye Looking At Exam Chart

Cirrus Solution to Support Blind and Partially Sighted Agents

A a pair of hands holding a house inside a ring box

Customer Engagement at the Heart of Change

A picture of a hand placing a wooden block showing a handshake inbetween two blocks with people on them

Cirrus Partners with Amillan

Hand using phone with colorful fast moving application icons and symbols

105

Using Familiarity to Improve Customer Service

A picture of a lady frowning with her thumb pointing down

84

Why First Contact Resolution Is Ludicrous in Isolation

Agent Holding Head

Majority of Contact Centre Agents Feel Let Down by Lack of Information

Hand holding phone

Whisper It Quietly: Customers Don’t Care About Omnichannel

A picture of people wearing face masks

Tired of Covid? Why the Pandemic Isn’t an Excuse Any More

A photo of a remote call centre worker

2,937

19 Golden Rules for Call Monitoring

A picture of blue and red paper ship leading a team of white ships

Cirrus Teams Up With Vivio

A picture of a cloud in a doorway

Daisy Corporate Services Moves to the Cloud

A picture of fireworks

Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams

direct-response

7,112

7 Lessons From the Direct Response Contact Centre