Articles - CX

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Here is a selection of articles about CX (Customer Experience), including what customer experience is, how it can be measured and improved upon.

Clear vision concept with eyeglasses and night city
580
Why Are So Many Intelligent CEOs Apparently Short Sighted?
A photo of a smiley emoji above a mobile phone
7,904
How to Create an Effective Digital Customer Service Strategy
red old phone and empty speech bubble
3,680
Customer Service Greetings – The Good, the Mediocre and the Innovative
What Contact Centres are Doing Right Now survey results customer experience chapter
1,268
Customer Experience in Contact Centres: Survey Results
difference arrows
1,767
What Is the Difference Between Customer Experience and Customer Service?
Illustration of people and their information
1,839
21 Steps to a More Personalized Customer Experience
Hand Holding Light Bulb
1,117
16 Key Components of a Digital Customer Transformation Strategy
Customer experience concept. Five stars and color figures.
3,574
The Five Cs of Customer Service
People on phones in a queue
6,312
IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged
Forecasting and Scheduling on Digital Channels
1,410
20 Tips for Forecasting and Scheduling on Digital Channels
2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
246
Customer Experience in Contact Centres: 2020 Survey Results
21,943
The Spring Clean: 85 Ways to Improve Your Contact Centre
Multicolored sheets with figures and magnifying glass
963
Customer Segmentation: How to Segment Your Customer Base
Person holding a tablet with message bubbles above it
8,824
How to Write Good Customer Support Chat Scripts – With Examples
A picture of a person thinking with a colourful brain with cogs and other diagrams above their head
782
What is a Customer Management Centre?
Traveler with backpack checks map to find directions in wilderness area
2,845
Customer Journey Map Examples With Expert Analysis
1,000
How to Increase Contactless Engagement
A picture of hands possessively guarding a series of coloured pawns
4,423
Training Your Team to Take Ownership
Pop art background with hand holding old phone handset and empty speech bubble
12,222
How to Bridge Silence on a Call
A photo of hung-up phones representing call abandons
171,407
How to Measure Call Abandon Rate
A picture of the digital customer engagement concept
3,899
The Top 10 Trends in Digital Customer Engagement
A picture of tools in a wallpaper style
3,604
20 Customer Experience Management Tools and How They Can Help
A photo of someone pointing at themselves
5,218
6 Ideas for a Great Personalized Customer Experience
A photo of a chess strategy
168,930
The Top 10 Customer Service Strategies That Stand the Test of Time
 
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