David Rowlands - Call Centre Helper

David Rowlands

David Rowlands, 8×8

Recent Articles Most Viewed Articles

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

The Key Steps to Customer Engagement Transformation

The Key Steps to Customer Engagement Transformation

Trends Transforming Cloud Contact Centres

Trends Transforming Cloud Contact Centres

Why Is Omnichannel Customer Service Important?

Why Is Omnichannel Customer Service Important?

26 Best Practices for a Customer Service Knowledge Base

26 Best Practices for a Customer Service Knowledge Base

How to Reduce Hold Time in Your Contact Centre

How to Reduce Hold Time in Your Contact Centre

14 Contact Centre Challenges With Expert Solutions

14 Contact Centre Challenges With Expert Solutions

11 Ideas to Improve Knowledge Management in the Contact Centre

11 Ideas to Improve Knowledge Management in the Contact…

17 Top Tips for Multichannel Customer Service

17 Top Tips for Multichannel Customer Service

26 Contact Centre Technology Predictions for 2018

26 Contact Centre Technology Predictions for 2018

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?