David Rowlands - Call Centre Helper

David Rowlands

David Rowlands, 8×8

Recent Articles Most Viewed Articles

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

The Key Steps to Customer Engagement Transformation

The Key Steps to Customer Engagement Transformation

Trends Transforming Cloud Contact Centres

Trends Transforming Cloud Contact Centres

Why Is Omnichannel Customer Service Important?

Why Is Omnichannel Customer Service Important?

26 Best Practices for a Customer Service Knowledge Base

26 Best Practices for a Customer Service Knowledge Base

How to Reduce Hold Time in Your Contact Centre

How to Reduce Hold Time in Your Contact Centre

14 Contact Centre Challenges With Expert Solutions

14 Contact Centre Challenges With Expert Solutions

11 Ideas to Improve Knowledge Management in the Contact Centre

11 Ideas to Improve Knowledge Management in the Contact…

17 Top Tips for Multichannel Customer Service

17 Top Tips for Multichannel Customer Service

26 Contact Centre Technology Predictions for 2018

26 Contact Centre Technology Predictions for 2018

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?